Enabled the Indian’s largest Mobile E-commerce platform for Travel
Customer was facing issues Inbound call operations experienced fluctuating peaks & troughs in call volumes, unable to handle sudden call spikes even with additional head count resulting in missing out on SLs, identify root cause of erratic volumes with in-depth analysis to derive valuable insights and reduce human errors & AHT
Customer was facing issues Inbound call operations experienced fluctuating peaks & troughs in call volumes, unable to handle sudden call spikes even with additional head count resulting in missing out on SLs, identify root cause of erratic volumes with in-depth analysis to derive valuable insights and reduce human errors & AHT
