Collections
We help you maximize your business value with hassle-free Collections Management.
Trusted Collections services provider
We are a leading collection services provider for the banking and financial services [BFSI] sector, offering various solutions to help you reimagine the consumer debt collection experience. Our comprehensive range of services includes end-to-end collections capabilities supported by our pan-India presence.
With our feet-on-street capability and premium centralized collections vendor, we can drive tangible customer acquisition and retention improvements while retaining brand value. Our commitment to customer-centricity, compliance, and profitability makes us the ideal partner to transform your collections operations.
Why Conneqt
We help you conquer some crucial business challenges that include the following:
Discover Possibilities With Our Extensive Offerings
Our extensive service offerings for the BFSI sector include:
Call Centre
- Pre-Due Date
- Self-curing/ OnlinePayment modes
- Pick-up generation
- Penal / BCC
- Field Referrals
- Skip Tracing
Field Collections
- Evolved Governance
- Largest Centralized, Credentialed in-house field force
- Deep Geo coverage
- Scalable and agile
- Fraud containment unit
Hybrid Model
- End-to-end ownership of your debt recovery portfolio
- Seamless data transfer between Contact Centre & field force
- Variable & Collection outcome linked commercial model

Digital Platform-Based Model
- Humanoid multi-channel automated platforms to improve productivity
- ML & BI, Analytics powered reports improve visibilityÂ
Gain A Competitive Edge With Our Dynamic Capabilities
Our capabilities in different sections include the following:
- Pre-Delinquency Management
Customer outreach approach based on propensity modeling and risk segments
- Digitally Enabled Collections Process
Humanoid-based collections from DIGI Colleqt
- Workflow Management
Field Force Automation, Allocation Automation, and Monitoring at the Field Executive level
- Tele Collections
Effective Tele Collections operating at higher than industry ACR norms
- Field Collections
Internal feet-on-street crew with over 94 percent pin-code coverage in India
- End-to-End (Hybrid Model Collections)
The ownership model ensures ultimate control over collection efficiency by employing digital, tele collection, and field collection. Commercial models that have matured and are tied to business outcomes
- Legal Collections/Interventions
Follow-up from legal professionals who are well-versed in the law
Additionally, we also have Digital Capabilities, which include:

Digi-Collect
A unified Digital Outreach interlinking various channels, a platform improving Outcomes and Efficacies with Insights and Technology

Smart-Sys
Mobile app-based monitoring

Tracer
Traces multiple sources for accurate data

LOGO
Solutions training app for digital intervention and implementation
Inspiring success journeys of real customers
For over a decade, we have helped various companies acquire, manage, serve, and retain customers. Our business support enables you to manage channel partners and vendor helpdesk efficiently.
- We deployed Genesys ‘Omni-channel’ solution, CRM, and Interactive IVR to transform customer service for India’s fastest-growing E-commerce company, resulting in enhanced CSAT (80%).
- Our CLM services enabled India’s most preferred DTH Service Provider to achieve 33% new Acquisitions and >17% Recovery Revenue. They also improved their NPS score through detractor analysis, detractor call listening, and live call audits.

Banking and
Financial Services
Our comprehensive back-office solutions cover account opening, onboarding, transactions, and maintenance. We prioritize effortless interactions and efficient management to streamline your operations.

Insurance
Customer experience [CX] is driving the current business world, with 77% of brands considering it a significant differentiator.
Fintech
We offer comprehensive end-to-end customer experience services explicitly tailored for fintech companies. With our expertise and advanced technologies, we help fintech businesses deliver exceptional customer experiences that drive growth and loyalty in this rapidly evolving industry.
Maximize Customer Satisfaction With Digital Customer Experience
Customer experience [CX] is driving the current business world, with 77% of brands considering it a significant differentiator.
Loyalty Meets Luxury:
Experience the power of Conneqt Plus
Conneqt Plus is an innovative, tech-powered BPaaS Service that delivers a superior experience leveraging cutting-edge digital technologies like artificial intelligence, data analytics, and automation.
With Conneqt Plus, you can enhance customer engagement and loyalty while improving overall business performance


Drive business growth: Transform your CX with Conneqt Lite
Conneqt Lite is affordable and effective in enhancing the customer experience while staying within budget. Our comprehensive BPaaS Suite is designed to optimize efficiency, reduce costs, and improve overall customer satisfaction. Additionally, you can implement self-service options, automate processes, and streamline customer journeys through integrated workflows. Â
Success Stories
We helped many leading organizations improve collections with our comprehensive services.
Hear straight from our clients
Here’s what our clients have to say about us.
The Conneqt Advantage
Decades of domain expertise and industry experience help us offer digitally empowered expert CLM services that deliver results as per your business objectives. Here are what sets us apart from the competition in the CLM services landscape: