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Collections

We help you maximize your business value with hassle-free Collections Management.

Trusted Collections services provider

We are a leading collection services provider for the banking and financial services [BFSI] sector, offering various solutions to help you reimagine the consumer debt collection experience. Our comprehensive range of services includes end-to-end collections capabilities supported by our pan-India presence.

With our feet-on-street capability and premium centralized collections vendor, we can drive tangible customer acquisition and retention improvements while retaining brand value. Our commitment to customer-centricity, compliance, and profitability makes us the ideal partner to transform your collections operations.

Why Conneqt

We help you conquer some crucial business challenges that include the following:

Adopt technology advancements to enhance the overall customer experience

Mitigate a solution for high volumes of Non-Performing Assets (NPAs) in banks that erode their capital base

Adopt technology advancements to enhanceFind effective solutions to tackle a toxic combination of stressed assets and weak capital positions the overall customer experience

Discover Possibilities With Our Extensive Offerings

Our extensive service offerings for the BFSI sector include:

Call Centre
  • Pre-Due Date
  • Self-curing/ OnlinePayment modes
  • Pick-up generation
  • Penal / BCC
  • Field Referrals
  • Skip Tracing

Field Collections
  • Evolved Governance
  • Largest Centralized, Credentialed in-house field force
  • Deep Geo coverage
  • Scalable and agile
  • Fraud containment unit

Hybrid Model
  • End-to-end ownership of your debt recovery portfolio
  • Seamless data transfer between Contact Centre & field force
  • Variable & Collection outcome linked commercial model

Digital Platform-Based Model
  • Humanoid multi-channel automated platforms to improve productivity
  • ML & BI, Analytics powered reports improve visibility 

Gain A Competitive Edge With Our Dynamic Capabilities

Our capabilities in different sections include the following:

Customer outreach approach based on propensity modeling and risk segments

Humanoid-based collections from DIGI Colleqt

Field Force Automation, Allocation Automation, and Monitoring at the Field Executive level

Effective Tele Collections operating at higher than industry ACR norms

Internal feet-on-street crew with over 94 percent pin-code coverage in India

The ownership model ensures ultimate control over collection efficiency by employing digital, tele collection, and field collection. Commercial models that have matured and are tied to business outcomes

Follow-up from legal professionals who are well-versed in the law

Additionally, we also have Digital Capabilities, which include:

Digi-Collect

A unified Digital Outreach interlinking various channels, a platform improving Outcomes and Efficacies with Insights and Technology

Smart-Sys

Mobile app-based monitoring

Tracer

Traces multiple sources for accurate data

LOGO

Solutions training app for digital intervention and implementation

Inspiring success journeys of real customers

For over a decade, we have helped various companies acquire, manage, serve, and retain customers. Our business support enables you to manage channel partners and vendor helpdesk efficiently.

  • We deployed Genesys ‘Omni-channel’ solution, CRM, and Interactive IVR to transform customer service for India’s fastest-growing E-commerce company, resulting in enhanced CSAT (80%).
  • Our CLM services enabled India’s most preferred DTH Service Provider to achieve 33% new Acquisitions and >17% Recovery Revenue. They also improved their NPS score through detractor analysis, detractor call listening, and live call audits.

Banking and
Financial Services

Our comprehensive back-office solutions cover account opening, onboarding, transactions, and maintenance. We prioritize effortless interactions and efficient management to streamline your operations.

Insurance

Customer experience [CX] is driving the current business world, with 77% of brands considering it a significant differentiator.

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Fintech

We offer comprehensive end-to-end customer experience services explicitly tailored for fintech companies. With our expertise and advanced technologies, we help fintech businesses deliver exceptional customer experiences that drive growth and loyalty in this rapidly evolving industry.

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Maximize Customer Satisfaction With Digital Customer Experience

Customer experience [CX] is driving the current business world, with 77% of brands considering it a significant differentiator.

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Loyalty Meets Luxury:
Experience the power of Conneqt Plus

Conneqt Plus is an innovative, tech-powered BPaaS Service that delivers a superior experience leveraging cutting-edge digital technologies like artificial intelligence, data analytics, and automation.

With Conneqt Plus, you can enhance customer engagement and loyalty while improving overall business performance

Drive business growth: Transform your CX with Conneqt Lite

Conneqt Lite is affordable and effective in enhancing the customer experience while staying within budget. Our comprehensive BPaaS Suite is designed to optimize efficiency, reduce costs, and improve overall customer satisfaction. Additionally, you can implement self-service options, automate processes, and streamline customer journeys through integrated workflows.  

Maximize Your Recoveries With Our Customized Collections Services

Success Stories

We helped many leading organizations improve collections with our comprehensive services.

Hear straight from our clients

Here’s what our clients have to say about us.

The Conneqt Advantage

Decades of domain expertise and industry experience help us offer digitally empowered expert CLM services that deliver results as per your business objectives. Here are what sets us apart from the competition in the CLM services landscape:

Our Partners

We have partnered with some of the best in the industry to provide you with world-class digital solutions and services.