Summary Customer expectations are evolving rapidly. Companies must upgrade their customer experience strategy and continue to provide outstanding customer service. Most companies are striving to target” Individualized “and “Prioritized” customer experience, and this is the current trend. It is about understanding the “what and when” of customer requirements. New technology…

Offering a Premium Customer Experience   Summary Attempts to provide premium customer experience continue to evolve and transform how businesses interact with their audiences. With 86% of customers willing to pay more for a better customer experience, brands need to go back to the drawing board and start connecting the…

“Innovation | Transition Vertical | Journey towards achieving positive ROI” A Phase innovated to Deliver Phenomenal Experiences and Generate Revenues Since 2001 project management has advanced light-years beyond what experts could have possibly predicted with the introduction of Agile manifesto. The field continued to evolve with standardization of processes, development…

Next-Generation Speech Analytics   Summary In the last two decades, the business world has undergone a radical change, thanks to the customers who dictate the terms in more ways than imagined. Enterprises want to serve their customers in the best possible manner and are searching for robust technological solutions to…

How to launch Products on Social Media   Summary Are you among majority of retailers today, who are anxious about how the social media will enable you launch new products? Here’s the answer you have been looking for! Today the social media has become an every-day commodity of 85% of…