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28 Jun 22

Chatbots and evolution of customer experience tools

  Chatbots and Evolution of Customer Experience Tools Customer Experience has become the ultimate differentiator for almost all brands dealing in either B2C or D2C segment. Superior experience delivery is a core tenet in Customer retention, which is essential for business survival and success. However, with changing customer expectations, it…
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29 Jun 20

Strategic leadership during turbulent times

Strategic Leadership during Turbulent Times With organizations undergoing unprecedented shifts and the nature of work moving to an increasingly decentralized model, the leaders role has come under increasing scrutiny, how should leaders respond? Collectively as an organization we have been able to manage this crisis well and I am sharing…
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23 Mar 20

how-to-choose-a-premium-customer-experience-company

Most marketers fail to understand what their customers really want. The highly competitive business sphere makes it imperative to establish marketing tactics and strategies that really work. The traditional forms of communications no longer work with customers. Their expectations have risen stupendously now. Meeting the needs of customers appropriately is…
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