The onset of extreme levels of competition in today’s marketplace, irrespective of sectors, has pressed every organization to bring on extra business firepower. Hiring external agencies and partners to handle certain sections of a business structure is an accepted norm today. The advantages of hiring the right customer service provider…

Business growth and profitability depend on how well a business interacts with its customer base, during not only the prospecting, acquisition and sale process but long after the deal is in the bag. This business interface is not limited to departments directly involved with the customers either. It spans across…