Leading Nationalized Bank in India   Client is a Leading Nationalized Bank with over 500 branches across India & overseas presence in 22 international locations with offices in Tokyo, Hong Kong, Singapore, Paris, London, and New York. The bank is also a founder member of SWIFT in India. Industry: Banking…

Largest Government-Owned Bank in India Client is one of the Largest Government-owned Banks of India. It is listed on the Forbes 2000, and has assets worth USD 13.45 billion. Industry: Banking & Finance Offering: Functional Solutions / Digital & Technology Related To: Technology Service Group / Target & Acquire / Omni Channel Customer…

Leading Online Video Streaming Platform in USA & Canada The client needed an additional site (1 site existed in Mumbai) to ensure business continuity and maintain CSAT must be above 95% and FCR and Quality scores should be above 80% Industry: Telecom, Media & Entertainment Offering: Functional Solutions / Digital &…

Helped Leading Bank in UAE to scan cheques as per NCPI-CTS guidelines Customer was facing banking errors, delay in banking, difficulty in timely retrieval of stored cheque, and to get scanning cheque without errors as per NPCI – CTS guidelines. Industry: Banking & Finance Offering: Functional Solutions / Digital & Technology…

Partnered with Largest Retail Chain in India    Customer was facing with low customer satisfaction, delayed resolution resulted in lower complaint closure rates and with high repeat call rates. Industry: Retail & E-Commerce Offering: Functional Solutions / Business Excellence Related To: Surveys& VOC / Consulting Services / Audits / AI enabled Digital Marketing

Enhanced Customer Experience for India’s largest manufacturer of Home Appliances Customer was facing with low customer satisfaction, delayed resolution resulted in lower complaint closure rates and with high repeat call rates. Industry: Energy & Utilities / Automotive & Manufacturing Offering: Functional Solutions Related To: Surveys& VOC / Consulting Services / Audits / AI enabled…

Our Integrated Voice Model helped Largest Air Conditioning manufacturing company in India Customer was facing with unable to handle seasonable peak volume in summers, high revenue leakage, low customer satisfaction, delayed resolution resulted in lower complaint closure rates, low quality scores and inability to offer multi-lingual support. Industry: Energy &…

Helped the world’s 6th largest chain of operated Hotels, Homes, Managed Living and Workplaces Customer was facing issues with lack of ownership & lower customer satisfaction, o support in Vernacular languages, High cancellation rate and low booking & URN conversion rates Industry: Travel & Hospitality Offering: Functional Solutions Related To:…

Enabled the Indian’s largest Mobile E-commerce platform for Travel Customer was facing issues Inbound call operations experienced fluctuating peaks & troughs in call volumes, unable to handle sudden call spikes even with additional head count resulting in missing out on SLs, identify root cause of erratic volumes with in-depth analysis…

One of the Leading online Bus Ticketing Company in India Customer was facing in deliver exceptional customer experiences to drive customer delight, complete accountability & Ownership of customer issue till resolution and create positive brand image in market & improve app ratings Industry: Travel & Hospitality Retail & E-Commerce Offering: Functional…