Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
Drive 22% Revenue Growth with API Integration
Our client, a leading bank, struggled with low customer journey start rates and integration issues, causing delays in support and diminishing customer trust. Discover how our targeted strategies and seamless API integration transformed their operations, boosting service efficiency and achieving an 80% increase in successful journey starts!
