Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
Our client, a leader in the BFSI industry wanted to enhance their existing CX capabilities and expand their customer reach. They aimed to deliver quick and efficient customer query resolutions by integrating next-gen technologies like speech recognition and AI to segment and route callers, ensuring no customer is dissatisfied. We implemented a CLM solution that took their quality score to an astonishing over 90% level.
