Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
Download Case Study
Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
BFSI Powerhouse Achieves 170% Growth with Digital Solutions
We enhanced Customer Service and Service Journey Management, transforming customer experience and boosting business success rates through pain point identification, dismantling internal silos, and implementing an analytics-driven data handling and dialing mechanism.
