Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
Revolutionizing Roadside Assistance with
90% Reduction in TAT with Automation
Our client is a global automotive manufacturing
company headquartered in India with a significant
presence globally. One of the key services that they provide is Road Side Assist, where downloading and reporting vehicle break-down is a primary activity. Learn how we used automation to reduce their TAT by 90%.
