Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
Leading Housing Finance Firm Achieves 99.37% Quality Score
Ensured reduction of customer complaints and helped improve service management and customer satisfaction by implementing an end-to-end tracking mechanism, measuring quality on COPC standards, and conducting daily refreshers and huddles.
