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Improving Customer Experience for the largest shopping platform in just 45 days!

Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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    Improving Customer Experience for the largest shopping platform in just 45 days!

    Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.

    Optimizing Customer Service to Decrease Work Time by 30% and Increase Responses by 15%

    Our client is a pioneering NBFC in the housing finance industry. Recognising the need for continual improvement, they aimed to enhance email case management and resolution. Explore how our data-driven approach and solutions facilitated accelerated email case resolution for our client.
    Download Case Study

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