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Improving Customer Experience for the largest shopping platform in just 45 days!

Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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    Improving Customer Experience for the largest shopping platform in just 45 days!

    Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.

    Leading Financial Services Company Achieves 100% Quality Audits and Zero RBI Errors

    Our client wanted to implement measures that promote professionalism, empathy, and effective communication. We provided them with immediate insights into each executive’s customer interactions. Find out how our unwavering commitment to precision, compliance, and delivering exceptional service to our client achieved outstanding results of 100% quality audit and zero RBI errors.
    Download Case Study

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