Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
Remarkable Feat of top NBFC with 99% resolution and unmatched productivity
A leading NBFC aimed to provide innovative financial services while focusing on CX and risk management. We strategically integrated tools and methodologies to guarantee precision in resolving customer inquiries and manage employee tasks to enhance overall operational efficiency.
