Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
Digitized a government-owned BFSI customer support in record time
Our client is a government-owned spearheading BFSI organization, with digital advancement at the core of its operations. We achieved faster customer query closure and improved employee retention and management programs while adhering to standard banking compliance.
