Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
Achieved 6% Reduction in Agent Errors and Zero RBI Escalations with Q-Buddy
Our client, a leading non-banking financial services organisation wanted to enhance their service help desk for more effective query resolution. Learn how leveraging Q-Buddy led to minimised errors and customised responses and solutions to enhance overall operational efficiency.
