Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
Achieved 3X Cost Savings through Real-Time Customer Case Tracking
Our client, a premier Non-Banking Financial Company
(NBFC) in India, required a strategic overhaul of
their loan processing workflow to maintain their
competitive advantage and commitment to excellent
service. Learn how our strategic solutions automated application tracking and facilitated real-time customer updates.
