Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
Customer satisfaction soars to 91% with cutting-edge quality monitoring.
Our solutions were strategized to meet all the KPIs, enhance customer experience, and ensure YoY improvement in business revenue through streamlined workflows and regular metrics tracking.
