Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
20% CX Enhancement with NLP and AI – integrated Multi-lingual Chatbot
Our client, a distinguished leader in the financial sector, embarked on a mission to elevate customer service by enhancing the customer journey, improving support efficiency, and boosting overall satisfaction. Read more to learn how we improved customer experience by 20%
