Back-Office Operations
Efficiency Meets Convenience:
Unlock Your Full Potential With Our One-Stop Back-Office Solution For The BFSI Industry.
Boost Your Business Potential While We Take Care Of Your Back-Office Operations
Ranked among India’s top five Business Process Management and Customer Lifecycle Management service providers, we provide top-class Back-Office solutions to grow your business. Our commitment to customer-centricity, compliance, and profitability makes us the ideal partner to transform your Back-Office operations.
Transform your Back-Office Challenges into Growth Opportunities
We help you overcome your Back-Office challenges across various banking and finance sectors and convert them into opportunities for business growth, such as:
- Decentralized processes
- Increased TAT due to lack of coordination
- The increased cost of operations
- Non-standardized processing and duplication
Back-Office Offerings Tailored To BFSI Needs
We deliver a comprehensive range of Back-Office services and digital solutions catering to banking and finance company business needs. Our offerings include:
- DE-QC and Case Preparation
- Disbursement
- Servicing
- Repayment Management
- Bank Reconciliation
- Document QC
We also have our Digital and Automation capabilities, further strengthening our offerings. It includes the following:
Loan Conneqt
An industry-first, end-to-end loan life-cycle management platform that digitally supports all the stages of the lending journey.
Bank Statement and CIBIL Analyzer
Extract, categorize, and analyze numerous data points from Bank Statement and CIBIL with the aid of OCR and UI Path Technology.
Mastering The Art With The Perfect Symphony of Talent, Task, and Technology
Our digitally powered Customer Lifecycle Transformation is the perfect unification of Talent, Tasks, and Technology in delivering the Next-Generation of best-in-class Customer Experience services.
A Competitive Value Proposition That Sets You Apart
We help you supercharge your BFSI business with our Back-Office value proposition. Streamline operations, boost efficiency, and drive success with measurable results. Here are some of the values we deliver:
- One-stop solution
- Real-time monitoring tool for utilization of resources
- Centrally controlled process
- Delivery capabilities and flexibility to adapt to client requirements
- Uniformity in processes and output across centers
- Time and cost-effective solutions
- Online software application for distributing, tracking, and reporting
- Emphasis on continuous quality improvement and training of resources
- Managing large volumes spurt and skew during month ends/peak festive seasons
The Inspiring Success Journey Of Our Clients
We helped many leading BFSI companies grow their business while we took care of their Back-Office operations.
Bank reconciliation automation reduced resources by 45%
Our client, a leading insurance company in India, needed to automate their manual process of preparing bank reconciliation. So, we successfully used the Robotic Process Automation based approach, which delivered significant business benefits, such as – better accuracy, scalability, improved process speed, reduced FTE by 45%, and compliance.
Process reengineering and technology upgradation reduced TAT by 50%
Our client, a major NBFC in India, faced the challenge of a high TAT per the Banking Mandate Registration. With our technology upgrade and process re-engineering, we delivered positive business benefits such as – reduced TAT by 50%, faster bank registrations, and Conneqt’s Mandate Success Rate was 93%.
Banking and
Financial Services
Our comprehensive back-office solutions cover account opening, onboarding, transactions, and maintenance. We prioritize effortless interactions and efficient management to streamline your operations.
Fueling Your Retail Growth With Data-Driven Insights
Numbers are revolutionizing today’s businesses helping you to make intelligent business decisions faster. We ensure we measure your business performance based on the KPIs set. Our robust Data and Analytics solutions help us drive traffic, leads, and customers.
Loyalty Meets Luxury:
Experience the power of Conneqt Plus
Conneqt Plus is an innovative, tech-powered BPaaS Service that delivers a superior experience leveraging cutting-edge digital technologies like artificial intelligence, data analytics, and automation.
With Conneqt Plus, you can enhance customer engagement and loyalty while improving overall business performance
Drive business growth: Transform your CX with Conneqt Lite
Conneqt Lite is affordable and effective in enhancing the customer experience while staying within budget. Our comprehensive BPaaS Suite is designed to optimize efficiency, reduce costs, and improve overall customer satisfaction. Additionally, you can implement self-service options, automate processes, and streamline customer journeys through integrated workflows.
Future-Proof Your BFSI Business And Stay Ahead
Of The Curve With Our Back-Office capabilities
Real voices, Real Experiences:
What Our Clients Say About Us
Here’s what our clients have to say about our Back-Office services –
Why Conneqt
We ensure we provide value to your BFSI business with our end-to-end, efficient Back-Office services.
