Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
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Improving Customer Experience for the largest shopping platform in just 45 days!
Uncover how Conneqt boosted the company’s CSAT score from 34.29% to 81.24% and their NPS score from -0.18 to 67.16 by implementing BI and monitoring Customer Service.
8% Improvement in CSAT Using Q-Buddy, Elevating Customer Support for a Leading Insurance Company
Our client, a private general insurance company, wanted to provide their agents with better access to information to drive better customer retention and loyalty. We deployed our inhouse BOT to assist agents resulting in a 8% CSAT boost.
