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    • Company Overview
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Let’s Simplify – It’s in our DNA!
We at Conneqt Business Solutions, exist to simplify. We simplify Customer Lifecycle Management, the ways we engage with and deliver value to the clients, and the lives of our clients’ customers in an increasingly complex world.
Winning the Customer Experience Game
Conneqt empowers the clients create next-level customer experiences on the planet, throughout customer journey. Leveraging our connected offerings in automation, omni-channel customer interaction services, digital marketing services, BI and Analytics, we create new ways to win.
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Our Services

Explore how we work jointly with organizations to rapidly solve business challenges with our end-to-end services. A single stop shop for your Customer Experience and Business Process Management needs.

Customer Lifecycle Management

We deliver consistent, innovative customer-brand engagements with omni-channel uniformity to design seamless experiences that spark brand loyalty and power significant business growth and profitability.

Business Process Management

Business Process Management is not a one-time task, but relatively an ongoing process. Thus, our BPM services are designed to help achieve management efficiency with pivotal focus on organizational goal and achievements.

Shared Services

Our Shared Services offerings help transform your businesses and processes to achieve next level of performance.

Digital

Conneqt successfully deploys digital solutions on par with requirements, to enable digital business transformation, to deliver optimized outcomes.

Industries We Serve

We help clients across all major industries to achieve operational excellence and provide outstanding customer experiences.

BFSI

Conneqt’s BFSI services helps enterprises to enhance business performance, re-engineer processes, transform operating models and optimize costs.

Telecom Media & Entertainment

Conneqt assists in transforming telecom, media, and entertainment business, redefines customer experience, and rapidly launches novel business models, and capitalizes on digital convergence.

Retail

Conneqt transforms major retail players to deliver unsurpassed omni-channel customer experiences, enable personalization, and adhere to ever-changing customer expectations for new products, offers, and services.

Automotive & Manufacturing

Conneqt’s innovative services, solutions, and strategies help automotive and manufacturing players to transform from product-centric to customer-centric businesses and embark on their digital journey.

Government

Since 2004, Conneqt has helped government organizations to enhance citizen services and drive operational efficiency.

Travel & Hospitality

Conneqt offers next-gen services and solutions to travel, transportation and hospitality clients globally that help grow revenue streams, increase capacity, differentiate services while offering unparalleled customer experience.

Hitech & Internet

Conneqt helps hi-tech and internet organizations to successfully adapt to the demands of the digital world and technological disruptions. We believe in implementing best practices across organizations that enable seamless and rapid transformational experiences for your customers.

Emerging

At Conneqt, we offer transformational services and solutions to improve the customer lifecycle and operational efficiencies of various emerging industries such as Education, Healthcare, Ecommerce, Real Estate, Aviation, and Start-ups.

Who We Are

Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is the subsidiary of Quess Corp (BSE: 539978, NSE: QUESS), India’s leading business services provider.  Throughout our journey, top industry analysts such as Gartner, Nelson Hall, and Dun & Bradstreet have ranked us amongst the top Customer Lifecycle Management and Business Process Management service providers in India and Middle East.

Read more ->

What We Do

At Conneqt Business Solutions, we have the right fusion of IT and BPO services to provide world-class customer experience to our clients across various industries to drive optimized business outcomes, and address their business challenges. We offer end-to-end outsourcing services to our global clients across India, Asia, North America and UK through our 26 delivery centres. We have created a customer-centric collaborative ecosystem of people, platforms, processes, and partners to align strategically with your business goals.

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Our Value Proposition

Growing Revenues

Made possible through increased customer base

Enabling Efficiencies

Through our best-in class services and innovative methodology

Enhancing Experience

By employing efficient skilled team with best output

Unlocking Business Value

We provide reliable platform for clients to grow revenues, improve process efficiencies, achieve cost reduction objectives, deliver exceptional customer experiences, and enhance effectiveness. We leverage original and robust TBEM (Tata Business Excellence Model), process reengineering, automation, ongoing productivity improvements and next-generation technology platforms.

Quick Facts

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Clients from BFSI, Telecom, Media & Entertainment, Retail, Auto & Manufacturing, Government, Travel & Hospitality, Hitech & Internet and Emerging industries across India, Asia, North America & UK
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Compound Annual Growth Rate since Year 2004
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Industry Analysts Covering (Gartner, Nelson Hall, and Dun & Bradstreet)
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Data centres for BCP; certified in ISO 9001, ISO 27001, COPC OSP, ISAE 3402, PCI DSS
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Multilingual services in 24 Indian and 12 Global languages
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Delivery Centres committed to Affirmative Action with Feet-on-Street across 600+ locations
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Employees across all geographic locations
  • Client Speak
  • What our People Say
Testimonial of achievement from one of India’s leading Housing Finance Company

Excellent performance last month and keep up the good work. You have put in a lot of effort to reach our 1st milestone number in the month of Dec’18. As our boss said, we should deliver 95% resolution and 60% Normalization from this month onwards. Hope we are already geared up for the same. Keep up the good work!!!!!

Chief Manager
leading Housing Finance Company
Testimonial of success from India’s acknowledged leader in Manufacturing of Gensets Engines

Compliments to  the entire team for achieving all time monthly highest billing. Thanks for the support

Manager
leading service provider for Gensets and Engines
Testimonial of triumph from one of India’s most trusted NBFC

Very good work Team for identifying a fraud of 1.76 Cr!!! This is the result of Robust Screening process that we have implemented and this year we should aim for more…All the Best.

Regional Credit Manager
leading NBFC
Testimonial from one of India’s largest steel manufacturer and supplier

Heartiest Congratulations to you and the entire team of all the locations on achieving the SLG compliance of 91.13% against the target of 90%. The winning streak continues. Keep it up. I am sure it will continue to be like this and  all  of you will never let it slip down. As mentioned earlier, let us focus on resolving more pending Calls which are 1241 nos. as on date. Also, we need to reduce the no. of 180 days old Calls to single digit. Let us all work together to set  these points right. My good wishes are always with you all.

Sr. Manager
largest steel manufacturer and supplier
Testimonial of appreciation from one of major retail chain customer care manager from the UK.

The team is doing a fantastic job; the work completed exceeds all expectations. I am so pleased not just for the amount of emails but the quality as well. Well done, team!

Customer Care Manager
Major retail chain, UK
Testimonial of gratitude from one of India’s leading telecom service provider.

That’s called hitting the bull’s eye! Excellent performance! This result is only a depiction of the team’s attitude towards work – always there, always ready to go the extra mile, always proactive. In short, you all are super heroes!

Centre Manager
leading telecom service provider
Testimonial of contentment from one of the India’s leading automobile manufacturer.

Their proactive approach in coming out with suggestions & inputs on how we can think of carrying out value-added services will benefit the organization in a big way. Having expertise in call centre domain and interacting with customers day in and day out, Conneqt Business Solutions is in a better position to gauge customer requirements & provide their valuable suggestions to us.

Head
Call Centre
Leading Indian automobile manufacturer

Looking back @ our 15 years journey of working together makes us SMILE Adding value to businesses making a difference in a life cycle of an employee makes us SPARKLE Getting recognized for our hard work makes us SHINE

Anitha Kannan (Sr. Manager)
Human Resource - TEG, Hyderabad

Over achieving my targets year on year makes me SMILE Team awards make me SPARKLE Being awarded as “Sales Leader” of the year & receiving best sales team of the year award made me SHINE

Abhishek Kaushik (Head – Emerging Market)
Business Development, Noida

Receiving high CSAT score’s make me SMILE 6 members of my team being selected for LEAP Program makes me SPARKLE Conneqt winning “Best Innovation in Projects” award @ World Project Management Summit makes me SHINE

Debajit Banerjee (Associate Vice President)
Central Transitions, Begumpet

Looking back @ our 15 years journey of working together makes us SMILE Adding value to businesses & making a difference in a life cycle of an employee makes us SPARKLE Getting recognized for our hard work makes us SHINE

Sujata Tharimena (Sr. Manager)
Human Resource – TAG, Hyderabad

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CONNEQT in the News

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--October 22, 2019

Quess expands its CLM Platform with acquisition of Allsec Technologies

--April 17, 2019

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India NBFC Summit & Awards 2019

October 11, 2019

India NBFC Summit & Awards 2019

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10th Edition Executive Assistants Leadership Summit & Awards 2019

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Sucess Stories

Re-imaging Tourism through Next-Gen Solutions
How Conneqt helped the apex body of GoI that looks after the development & promotion of tourism in India provide outstanding customer satisfaction with…
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Connect with CONNEQT to simplify

Let’s Talk

1-8-371, Gowra Trinity, S. P. Road, Chiran Fort Lane, Begumpet, Hyderabad-500016, Telengana, India

  • 1800-108-8277
  • marketing@conneqtcorp.com
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About Us

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